Jason Conley, Chief Information Officer of Envera Health, joins us to discuss the significant role technology plays in healthcare, particularly in enhancing patient engagement and outcomes. With extensive experience in healthcare technology, Jason provides valuable insights into the challenges and innovations shaping the industry today.
Q1: Can you share a brief overview of your role and how technology shapes your organization's strategy?
Jason Conley: At Envera Health, I handle roles that blend the responsibilities of a Chief Product Officer and Chief Technology Officer, overseeing engineering, security, and product management. Our focus is on using technology to facilitate patient engagement, ensuring that patients have seamless access to care, which in turn improves patient outcomes. Envera started as a service company and has transitioned to a SaaS platform provider, enabling healthcare systems to either use our comprehensive services or our platform independently according to their needs.
Q2: What is one significant challenge you're currently facing in technology, and how are you addressing it?
Jason Conley: A major challenge for us is the recruitment and retention of skilled AI and ML engineering talent. The healthcare industry requires specialized knowledge not just in technology but also in integrating it with patient care processes. To address this, we're not only upskilling our existing team but also establishing strong partnerships with companies like AWS, which helps us utilize their platforms and models effectively without getting locked into restrictive contracts.
Q3: Can you highlight a recent tech initiative or project that you're excited about? What impact do you anticipate it will have?
Jason Conley: One of the most exciting initiatives at Envera Health is the development of our call analytics platform. This AI-driven system analyzes hundreds of thousands of patient interactions to identify opportunities for automation and improve service efficiency. By understanding patient behaviors and preferences, we can personalize patient engagement, reduce wait times, and enhance overall patient satisfaction and outcomes.
Q4: How do you foster a culture of innovation within your team or organization?
Jason Conley: Innovation at Envera starts with fostering a curiosity-driven culture. We encourage our team to use data to guide their decisions and continuously seek ways to improve our operations through technology. This proactive approach not only enhances our service delivery but also helps predict and adapt to patient needs more effectively.
Q5: Looking forward, what technology trend do you think will have the most significant impact on your industry in the next few years?
Jason Conley: Personalized patient engagement is the future. Similar to personalization in other industries, healthcare can greatly benefit from understanding and anticipating patient needs at an individual level. Technologies that enhance the personalization of patient interactions, whether through AI-driven analytics or adaptive engagement models, will significantly impact how healthcare providers interact with and serve patients.
Conclusion
Jason Conley’s insights highlight the critical role of technology in transforming healthcare from a reactive to a proactive service. By leveraging AI and data analytics, Envera Health is not only addressing immediate healthcare challenges but also paving the way for a more efficient and patient-centered healthcare system.
